Offer help they can have a say in
Ask what would make getting help easier: booking an appointment together, writing down their concerns or going with them. Let them choose which parts they want you involved in. If they do not want help, there are still ways to respond.[1]
“I’m worried about you. Would you like me to come to the appointment, help you write things down, or leave you to speak to them on your own?”
Services won’t tell me anything
You can give a doctor information even when they cannot discuss your son or daughter’s care. Say what you have noticed and when. The doctor may need to tell them what you shared, so explain any concerns about that.
Write down your concerns or prepare for a meeting. If help cannot wait, use the urgent-help route; do not wait for a letter to be read.[2]
If they want the team to share some information with you, they can use the information-sharing template to prepare their own choices.
We live together and it affects everyone
Try discussing one practical pressure at a time: disturbed sleep, meals, visitors or who is doing the shopping. Agree what you can each manage this week and when to talk again.
The household guide covers children, relatives and the strain on a couple. For more help, use setting limits, help for children taking on caring tasks and sharing the support.
I keep thinking I caused this or should have noticed
If you keep going over the past, give yourself somewhere to talk about that too. Feeling guilty does not tell you what caused their difficulties. You can seek support for yourself while helping them.
Guilt, anger and other difficult feelings · Talk to other parents and supporters[3]
They live away from me
Ask what contact suits them: a regular call, occasional messages or a visit you arrange together. Check which practical things they would welcome help with. Agree what you should do if an expected call does not happen; an unanswered message alone does not tell you what is wrong.
If they want you involved, agree who else nearby can help and what information they are happy to share. Use sharing the support and confidentiality to work through the arrangements.
They won’t speak to me, or I’m being shut out
Respect a request for space. You could leave one brief message saying how they can contact you, without asking them to explain or reply. If they prefer another trusted person, ask whether that person can help; avoid turning contact into a group effort to persuade them.
If there are specific concerns about their health or safety, you can pass observations to their GP or team. If they are suspicious of you, use the guidance for that situation. If help cannot safely wait, use urgent help.
If this is an argument rather than suspicion, see when you are getting the blame. A diagnosis does not explain every disagreement.
They have just turned 18
If they are leaving children’s services, the guide to moving to adult mental-health services covers the handover and your involvement. For a younger child or teenager, use supporting someone under 18.
Last full source check: . Next source check due: . What these dates mean.
Sources for this advice
- Offering help
Mind: helping someone seek support. Practical appointment support should follow what the person wants. The suggested words are ours.
Back to the advice - Sharing concerns with a doctor
GMC: listening to those close to a patient (paragraphs 39 and 40). Listening to information and disclosing information are different; secrecy cannot be promised.
Confidentiality: what you can tell the care team and what they may share.
Back to the advice - Guilt and support for you
Mind: understanding carer roles and experiences covers guilt and the effect of caring on your own life. This page does not try to establish the cause of anyone’s illness.
Back to the advice
Last full source check for this relationship advice: 2 October 2026
Support for you · Find people who understand
Last full source check: 2 October 2026
Independent information, not a medical or crisis service. This guidance has not been clinically reviewed. How we use sources.