Choose the right time
- Wait until the immediate crisis has settled and neither of you is in the middle of an argument.
- Ask permission: “Would it be all right to talk for ten minutes about what might help if things become frightening again?”
- Keep the first conversation short. It can be continued another day.
- Do not demand that they admit a belief or experience was untrue.
Rebuild trust without avoiding everything
- Acknowledge any fear, exhaustion or disruption without using shame.
- If you said or did something you regret, apologise for that specific part rather than defending the whole crisis.
- Ask what contact feels manageable now. Ordinary time together can matter as much as another conversation about illness.
- Keep treatment decisions with the person and their clinicians.
Make a plan with them, not about them
Rethink recommends making a crisis plan with the person where possible. Record their own early changes, what reduces pressure, who they want contacted, existing team details and what supporters should avoid doing. Review it after a crisis or change in care.
Sources: Rethink Mental Illness and NICE
Ask about family intervention
NICE says family intervention should be offered to families who live with or are in close contact with a person with psychosis or schizophrenia. It can include information, problem solving and crisis-management work. Ask the care coordinator, Early Intervention in Psychosis team or psychiatrist whether it is available.
Source: NICE
Your recovery matters too
You may feel exhausted, frightened, angry, guilty or unable to stop watching for another change. You do not have to carry that alone or wait until you are at breaking point. Speak to your GP if your own mental health is being affected, and use carer or peer support even if you do not identify as a carer.
This page organises public guidance from the linked organisations. It has not been clinically reviewed by Here for Someone and does not provide treatment advice.
Sources checked: 29 August 2026
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