Getting help for your child: GP, school, CAMHS and waiting

Independent signposting for adults supporting under-18s. Not clinically reviewed; legal information has not had specialist legal review. How we use sources.

Prepare for a first conversation

Write a short account of what you have noticed, when it started, the effect on daily life and any safety concerns. Include what your child wants the professional to know. A GP, trusted teacher or school nurse can help you find local services; for children under five, a health visitor can also be a starting point. NHS guidance on getting help describes these routes in England.

Ask how referral works where you live

Children's mental health services are often called CAMHS or CYPMHS. Local names, age ranges and referral arrangements vary across the UK. Ask the GP or team whether you can contact a service directly or need a referral, who will send it and how to confirm it arrived. A school may provide observations and support, but cannot promise a specialist appointment.

While you are waiting

• Check the referral was received and ask what happens next.
• Ask what help is available meanwhile, including school support and a named contact.
• Keep a brief record of changes and update the GP and service if things worsen.
• Ask who to contact urgently and outside opening hours. Do not wait for a booked appointment when they are unsafe.

If a referral is declined, ask for the reason, an alternative route and how to request a review. YoungMinds' CAMHS guide explains the process in more depth. Waiting targets are not a single UK-wide promise.

What can we do at home meanwhile?

Ask your child what makes talking or everyday routines easier, and ask the team which support is suitable for their age and needs. YoungMinds has a route to its waiting-list support guidance. This is not a substitute for assessment or treatment. Our shared listening and supporter-wellbeing advice can still help. Check age-specific treatment and safety information with their team; do not change medicines based on this website.

When they do not want help

Ask what makes an appointment difficult and whether they would prefer to write things down or speak without you present. You can contact the GP for advice yourself. More about reluctance to seek help.

Consent, confidentiality and safety

Age and understanding matter, and laws differ across the UK. Being a parent does not automatically give you control of every treatment decision or access to every conversation. Ask the team which rules apply and how they will involve you. Consent and confidentiality, including UK differences.

For worries about abuse or neglect, use the separate safeguarding routes. A referral for mental health support does not replace safeguarding help.

Support for your family

Explain the effect on you and siblings and what you cannot manage. Support for you · School attendance difficulties · Planning transition to adult services.

Independent information, not a medical or crisis service. This guidance has not been clinically reviewed. How we use sources.